Privacy, data protection, and user rights

WiGetFood is operated by NAWARTER LIMITED. This policy explains how WiGetFood handles personal data for buyers, sellers, logistics providers, admins, support users, and visitors using WiGetFood services, mobile app, web pages, and support channels.

WiGetFood uses personal data to provide marketplace access, verify sellers and logistics providers, process orders, support delivery, manage disputes, protect users, maintain audit records, and comply with applicable legal and regulatory obligations.

Information we process

Account and profile details, including name, email address, phone number, role, city, state, and account status.

Buyer order and delivery details needed to process foodstuff purchases and delivery support.

Seller verification and product listing information submitted during seller onboarding and marketplace operation.

Logistics provider verification and fulfilment information submitted during logistics onboarding and delivery activity.

Payment, settlement, payout, dispute, audit, security, and governance records needed to operate the platform safely.

Device, technical, security, and usage information used for authentication, troubleshooting, fraud prevention, and platform reliability.

Your data rights

Request access to personal data held about you.

Request correction of inaccurate or incomplete information.

Request deletion of eligible personal data, subject to legal, tax, payment, fraud-prevention, dispute, audit, and transaction-retention obligations.

Withdraw consent where processing is based on consent.

Object to or restrict certain processing where applicable.

Raise a privacy or data protection concern with WiGetFood / NAWARTER LIMITED.

How WiGetFood uses data

Marketplace operation

We use account, role, product, order, delivery, and support details to operate the foodstuff marketplace and make sure each user sees only the workspace and information appropriate to their role.

Verification and governance

We use seller and logistics verification information to review onboarding, reduce fraud risk, protect buyers, and support controlled platform access.

Payments and settlement records

We maintain payment, payout, order-closeout, and dispute records so orders can be reconciled, support requests can be handled, and required business records can be retained.

Security and support

We use technical and audit information to secure accounts, troubleshoot errors, investigate misuse, and improve platform reliability.

Privacy and data protection contacts

For privacy, data protection, DPO, and deletion requests, use the official contacts below.

Privacy and data protection enquiries

privacy@nawarterltd.com

Data Protection Officer contact

dpo@nawarterltd.com

Data deletion requests

datarequests@nawarterltd.com

Data Deletion Request DPO / Privacy Contact

Retention and deletion limits

WiGetFood may retain some records where required for order history, tax, accounting, payment reconciliation, fraud prevention, legal claims, safety, dispute handling, audit, regulatory compliance, or platform security. Where deletion is not immediately possible, we will explain the reason and handle the request according to the applicable retention requirement.