Clear return rules for food, produce, logistics, payment, and buyer protection.
WiGetFood handles returns, refund requests, payment concerns, and order disputes through the platform. This protects buyers while preventing off-platform contact with sellers or logistics providers.
Last updated: June 2026
Perishable goods are not treated like ordinary retail products
Because WiGetFood deals with food and agricultural products, buyers should inspect items at delivery. Return/refund decisions are reviewed by WiGetFood admin based on the order record, delivery status, payment status, receipt confirmation, and evidence provided.
No direct seller contact
Buyer, seller, and logistics private contact details are protected. All return/refund requests must go through WiGetFood support and admin review.
MVP return and refund rules
Inspect goods at delivery
Buyers should inspect products immediately at delivery before confirming acceptance. Perishable goods become difficult to return after acceptance.
Perishable goods are restricted
Food, meat, produce, and other perishable items are generally not returnable after delivery acceptance unless WiGetFood confirms a platform, seller, or logistics fault.
Use WiGetFood support only
Buyers must not contact sellers or logistics providers directly for returns or refunds. WiGetFood support and admin review handle the process.
Evidence is required
Photos, delivery notes, screenshots, order references, and issue summaries help WiGetFood review return/refund requests fairly.
Do not confirm receipt if there is a serious issue
If the goods are materially wrong, damaged, spoilt, incomplete, or not delivered, the buyer should raise the issue before confirming receipt where the app workflow allows it.
Issues that may qualify for review
WiGetFood admin decides the outcome
- - No refund where goods were accepted and no platform/seller/logistics fault is proven
- - Partial refund where part of the order is affected
- - Full refund where the order failed or the goods are materially unacceptable
- - Replacement or corrected delivery where operationally possible
- - Platform credit where approved by WiGetFood admin
- - Seller payout adjustment where seller fault is confirmed
- - Logistics payout adjustment where logistics fault is confirmed
- - Account restriction or suspension where abuse or fraud is confirmed
Examples that may not qualify for refund
- - Buyer changed their mind after delivery acceptance
- - Buyer provided wrong address, unavailable phone, or incorrect delivery details
- - Buyer accepted perishable goods and later reports quality loss without evidence of seller, logistics, or platform fault
- - Off-platform agreement between buyer, seller, or logistics provider
- - Complaint submitted without order reference or reasonable evidence
Need to report an order issue?
Open the dispute/support page, enter your order reference, choose the issue type, and upload evidence. WiGetFood support will review the request through the platform workflow. Do not share card numbers, passwords, OTPs, PINs, or private banking details with anyone claiming to process a refund.